5* Chalet Manager Position in Val’Disere January – April 2018
Management of the team in the chalet:
Co-ordination of the day to day operations in the chalet; service & housekeeping duties
Daily meetings with the chalet team and a weekly planning meeting (Monday)
Plan rotas for the team to ensure you have cover for days off and fair work time/down time for all
Co-ordinate handover notes for your day off
Manage your chef to ensure shopping orders are complete; budgets are being maintained; stock takes are completed; daily temperature checks are being carried out and any special requests from the guests are purchased
Management, work planning and nurturing each member of your chalet team
Train and motivate of your team
Ensure the presentation of staff is to a high standard
Report any HR issues to the HR Manager to ensure problems are being dealt with immediately, consistently and efficiently.
Weekly rotas for your team
Chalet Accounts Pack for accounting purposes
Weekly Manager Reports
Weekly Guest Reports
Manage stock levels
Weekly linen count, keeping a close track of your linen
Maintain chalet inventory of equipment, crockery, furniture & linen
Collect guests’ payment as necessary, for lift passes, wine, massages and any other payments
Update supplies of bread, flowers and newspapers depending on number of guests
Call the guests pre-arrival to discuss any special requirements
Ensure all arrival literature is correctly displayed - Contact Cards, Welcome Letters & Resort Information Folder
Ensure the guest book is placed on coffee table the day before departure.
5* Customer Service:
Act as a concierge and ensure guest queries are answered speedily and any special requests are met at the earliest opportunity
Arrange any ski hire, ski school or lift pass requirements
Book restaurants for lunches and the chef’s night off
Plan “wows” and other special occasions for your guests
Delivery of high standards of service; through serving early morning tea trays, breakfast, lunch, afternoon tea, pre-dinner drinks, canapés, dinner and after dinner drinks
Work with the chef to ensure any special requests, likes, dislikes and any food requirements are met.
Provide cooked breakfast on chef’s day off
Delivery of our House wines and up-sell to our ‘A La Carte’ Wine list.
To be always conscious of general hygiene, maintaining high health and safety standards
Daily clean; evening turn down service; weekly clean; deep cleans at the beginning, mid and end of the season; daily laundry duties and other necessary cleaning to ensure chalet is presented to the highest standards
Ensure your chalet is stocked with necessary cleaning equipment and products
Manage your chef to ensure daily, weekly and deep cleans are being carried out
General chalet maintenance; ensure issues are being reported and fixed speedily.
Oversee Jacuzzi checks and ensuring the log book is maintained and complies to legal standards
Build and maintain ice bars with your team
SKILLS AND EXPERIENCE REQUIRED:
Previous 5* hospitality or silver service experience
Previous general management experience
Excellent organisation/time management skills
Knowledge of ski resort/season life.
Positive and flexible attitude
Highly professional with a 5 star service mentality
Proactive and energetic
Great attention to detail
A team player with a sense of fun
Desire to constantly please and take pride in their chalet.
Rewarding and stunning work environment in beautiful ski chalets in one the world’s leading ski resorts
Very competitive salary
Winter travel and health insurance
Free ski/board and boot hire
A performance-based, end of season bonus of up to 3 week’s salary.