Chalet Manager Val'Disere

Location International
Sector Ski & Yacht
Job Role Ski Season & Chalet
Job Type Temporary vacancy
Salary See below
Job Number  40557
Created 03 July 2017

5* Chalet Manager Position in Val’Disere January – April 2018

 

Management of the team in the chalet:

 Co-ordination of the day to day operations in the chalet; service & housekeeping duties

 Daily meetings with the chalet team and a weekly planning meeting (Monday)

 Plan rotas for the team to ensure you have cover for days off and fair work time/down time for all

 Co-ordinate handover notes for your day off

 Manage your chef to ensure shopping orders are complete; budgets are being maintained; stock takes are completed; daily temperature checks are being carried out and any special requests from the guests are purchased

 Management, work planning and nurturing each member of your chalet team

 Train and motivate of your team

 Ensure the presentation of staff is to a high standard

 Report any HR issues to the HR Manager to ensure problems are being dealt with immediately, consistently and efficiently.

 

Administration:

 Weekly rotas for your team

 Chalet Accounts Pack for accounting purposes

 Weekly Manager Reports

 Weekly Guest Reports

 Manage stock levels

 Weekly linen count, keeping a close track of your linen

 Maintain chalet inventory of equipment, crockery, furniture & linen

 Collect guests’ payment as necessary, for lift passes, wine, massages and any other payments

 Update supplies of bread, flowers and newspapers depending on number of guests

 Call the guests pre-arrival to discuss any special requirements

 Ensure all arrival literature is correctly displayed - Contact Cards, Welcome Letters & Resort Information Folder

 Ensure the guest book is placed on coffee table the day before departure.

 

 

5* Customer Service:

 Act as a concierge and ensure guest queries are answered speedily and any special requests are met at the earliest opportunity

 Arrange any ski hire, ski school or lift pass requirements

 Book restaurants for lunches and the chef’s night off

 Plan “wows” and other special occasions for your guests

 Delivery of high standards of service; through serving early morning tea trays, breakfast, lunch, afternoon tea, pre-dinner drinks, canapés, dinner and after dinner drinks

 Work with the chef to ensure any special requests, likes, dislikes and any food requirements are met.

 Provide cooked breakfast on chef’s day off

 Delivery of our House wines and up-sell to our ‘A La Carte’ Wine list.

 

Housekeeping:

 To be always conscious of general hygiene, maintaining high health and safety standards

 Daily clean; evening turn down service; weekly clean; deep cleans at the beginning, mid and end of the season; daily laundry duties and other necessary cleaning to ensure chalet is presented to the highest standards

 Ensure your chalet is stocked with necessary cleaning equipment and products

 Manage your chef to ensure daily, weekly and deep cleans are being carried out

 General chalet maintenance; ensure issues are being reported and fixed speedily.

 Oversee Jacuzzi checks and ensuring the log book is maintained and complies to legal standards

 Build and maintain ice bars with your team

 Snow clearing

 

 

SKILLS AND EXPERIENCE REQUIRED:

 Previous 5* hospitality or silver service experience

 Previous general management experience

 Excellent organisation/time management skills

 Knowledge of ski resort/season life.

 

CANDIDATE PROFILE:

 Positive and flexible attitude

 Highly professional with a 5 star service mentality

 Proactive and energetic

 Great attention to detail

 A team player with a sense of fun

 Smart appearance

 Desire to constantly please and take pride in their chalet.

 

Package

 Rewarding and stunning work environment in beautiful ski chalets in one the world’s leading ski resorts

 Very competitive salary

 Excellent accommodation

 Meals provided

 Winter travel and health insurance

 Free ski/board and boot hire

 Ski pass

 A performance-based, end of season bonus of up to 3 week’s salary.

 

Natalie Cleary

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