Front of House & Operations Coordinator Job
Location: Harley Street, London
Salary: £40,000 – £45,000 per annum
Contract: Temp-to-Perm (via Greycoat Lumleys)
Role Overview
Our client, a luxury valet service, is launching an innovative vehicle coordination and valet parking service across Harley Street, designed to enhance patient experience, reduce congestion, and improve operational efficiency for leading private clinics and hospitals.
We are seeking an exceptional Front of House & Operations Coordinator to become the public face of an innovative new service launching in the heart of London. This is a rare opportunity to join at an exciting launch stage, where you will play a key role in shaping the operation from day one, with clear progression into a leadership position overseeing multiple sites across London. We are looking for a polished, driven, and people-focused professional who can represent the service with confidence, build strong relationships, and deliver a seamless, high-quality experience in a fast-paced and evolving environment.
Phase 1: Pre-Pilot (Relationship Building & Market Engagement)
In the initial phase, you will focus on establishing the service within the Harley Street medical community by:
Visiting private clinics and hospitals across Harley Street
Introducing the service to reception and front-of-house teams
Engaging with patients, chauffeurs, and drivers
Distributing marketing materials and explaining the service offering
Gathering market feedback to support commercial and operational strategy
Phase 2: Pilot Launch (Operations Coordination)
As the pilot launches, your role will transition into operational delivery, including:
Supporting multiple clinics with day-to-day coordination
Managing patient arrivals, vehicle collections, and valet parking operations
Supervising and coordinating valet drivers
Acting as the key liaison between clinics, patients, and drivers
Working closely with reception teams to ensure a seamless patient experience
Ensuring efficient and smooth running of the service across all pilot locations
Phase 3: Post-Pilot (London Operations Management)
Following a successful pilot, the role will expand into a broader leadership position, including:
Overseeing Front of House operations across multiple clinics and hospitals in London
Managing and leading teams of Coordinators and valet drivers
Ensuring consistently high standards of customer service and operational delivery
Building strong relationships with clinic management and stakeholders
Supporting onboarding of new locations as the service expands
Monitoring performance, resolving issues, and driving continuous improvement
Collaborating with senior leadership on recruitment, training, and growth strategy
Key Responsibilities
Deliver a high-quality, professional front-of-house presence across all locations
Coordinate real-time vehicle movements and patient arrivals using internal systems
Ensure clear communication between clinics, patients, and drivers
Maintain operational efficiency and service excellence at all times
Support the successful rollout and scaling of the service across London
Candidate Profile
Skills & Experience
Experience in front-of-house, hospitality, concierge, or customer-facing roles
Strong organisational and coordination skills
Confident communicator with fluent spoken English
Comfortable engaging with a wide range of stakeholders
Personal Attributes
Exceptionally well-presented and professional
Friendly, approachable, and confident
Calm under pressure with strong problem-solving ability
Proactive, reliable, and able to work independently
Natural leader with the ability to manage and coordinate teams