Excellent opportunity for an experienced resort manager to join a highly successful, luxury Ski Company located in Val D'Isere. This is an all year round position based in the French Alps so the candidate must be happy to live in the ski resort in the Summer as well as the Winter. Fluent French is essential. The five stunning chalets are all fully staffed and the manager must be confident to manage over 30 staff during the busy Winter months, including a transfer team. The resort manager will also be working closely and liaising with the General Manager, Company Owners & Directors.
Management and maintenance of:
5 luxury ski chalets
High-level transport company
All staff (recruitment, training and development)
Associated accounts and administration
Maintain and build the product and operations team.
Organise annual recruitment campaign
Run interviews/interview days
All required administration for staff secondment, payroll and general HR
Responsible for complete staffing levels at all times.
Staff Training and Management
Manage training programme
Maintain standards in resort – regular checking and reporting
Appraisals and mid-season training
Replacement staff training programmes
Encourage key staff members to return and develop
All required HR administration.
Regular property checks and maintenance programme
Manage summer improvement and maintenance projects
Detailed open and close of 5 properties.
Work with sales team to consistently offer excellent holidays
Manage staff, properties and budgets
Visit all guests
Deal with all customer feedback, good or bad – turn complaints around ASAP.
Accounts and Administration
Justify and manage resort budgets
Work with accounts team to provide regular and accurate resort account reports for directors
Check and understand all chalet budgets – weekly accounts and stocktakes
Hold regular staff meetings and ensure all minutes/reports are up to date and acted upon
Accurate HR accounts/administration
Accurate property maintenance accounts/administration
Accurate summer project management and accounts/administration.
Experienced hotel or property manager, preferably with hospitality and restaurant training
Experience in team recruitment and management – at luxury level
Experience in management account analysis for monthly reviews
Guest management skills and experience in provision of high-end product
English/French speaking minimum, preferably with another language
An eye for detail and excellence
Welcoming manner with organised nature
A natural leader.
Salary: Negotiable salary paid in sterling with accommodation, meals, ski pass & hire also provided. Statutory holidays to be taken during quieter Summer months. (plus bonus).
Start date: Either with a view to use the remainder of the season as a hand over, or to start in the spring (applicant dependant).
Responsible Consultant: David McNeill