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Restaurant Manager

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Greycoat Lumleys is proud to be working with a prestigious brand who have created the ultimate in five-star luxury accommodation, along with an exceptional clubhouse for guests to enjoy. The property will open in 2024 and they are now hiring for a Restaurant Manager.

The grill-driven restaurant will offer a range of international dishes with British soul, delivering all-day dining and providing a social hub at the heart of the property.

The Restaurant Manager is responsible for overseeing daily operations and product quality. Responsible for developing a team to deliver exceptional service to all guests, whilst maintaining a positive and motivating work environment and upholding the restaurant's standards, policies, and procedures.

Key Responsibilities:  

Customer Service:

  • Create and implement a best-in-class and award-winning guest experience.

  • Build strong relationships with guests, ensuring their needs are met and preferences are remembered for future visits.

  • Foster a friendly and inviting atmosphere to create a positive guest experience.

Staff Management:

  • Hire, train, schedule and supervise bartenders, waiters and support staff.

  • Provide ongoing training to ensure staff is knowledgeable about food and beverage offerings/ menu items, and customer service best practices.

  • Quality Control:

  • Ensure food and drinks are prepared and presented according to established standards and recipes.

  • Maintain cleanliness and organization of the restaurant area to meet health and safety regulations.

  • Monitor the overall ambience of the restaurant to ensure it aligns with the establishment's branding and atmosphere.

Upselling and Promotions:

  • Enhance revenue generation through upselling, cross-selling and achieving add-on sales.

  • Problem-Solving: Handle unexpected situations and challenges that may arise during a guest's visit. Offer suitable solutions and assistance to ensure guest satisfaction.

  • Communication and Coordination: Liaise with various hotel departments to ensure smooth operations and seamless guest experiences.

Performance Responsibilities:

Driven by their vision, they live by the brand pillars, and they are motivated to achieve industry leading and award-winning results. Their vision will be famed as the most exciting, authentic, and intelligently created hospitality destination in the world. The brand pillars – Ultimate Hosts who share our guests’ passions, we’re switched on to their needs, make their stays effortless, they get our finest performance every time. Complete Connoisseur inspired by innovation, champions of excellence, they take pride in their presentation and guests appreciate the constant quality. They embody the brand values and guests know they’re in safe hands. 

Performance will be checked against the following:  

  • Guest and Owner Reputation the experience is conveyed by the team of Ultimate Hosts.

  • You will be part of the team who shares common interests with the owners and guests, and we aren’t afraid to pursue our own passions.

  • When guests stay they want them to be able to focus on what they enjoy – and our hosts must ensure each guest’s stay is as effortless as possible.

  • You will use your experience to generate and protect revenues, to implement procedures and controls to monitor costs and will be able to deliver a P&L which is on budget.

  • Detailed objectives will be set through the Personal Development Review (PDR) process.

Key Relationships:

  • Residence Owners

  • Guests

  • Management and Staff

  • Senior Management Team 

Knowledge, Skills, and Qualifications:

  • Previous experience in a supervisory or management role within a 4-star or 5-star hotel is mandatory.

  • Superb knowledge of quality food & drink, up to date with current trends.

  • Hands-on approach with a passion for service and the highest attention to detail.

  • A strong, yet positive guest service style.

  • Strong leadership and team management skills.

  • Excellent communication and interpersonal abilities.

  • Proactive and good at problem-solving, with the ability to manage staff ratios and deliver consistent standards.

  • Strong interpersonal skills.

  • Financial acumen and the ability to manage budgets.

  • A Personal Alcohol Licence is preferable.

  • A good command of the English language.

  • Additional languages are advantageous.

  • Has an immaculate level of personal grooming, exudes style and sophistication.

  • Competent in using IT systems (Point-of-sale) and software including Microsoft Office.

  • Full clean UK driving licence.

Responsible Consultants: Andrea Nash (andrea@greycoatlumleys.co.uk) and Cristina Ciorba (cristina@greycoatlumleys.co.uk)

Please note that it is a legal requirement of the role to have valid Right to Work in the UK and we are unable to accept any applications without this.