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Site Manager & Head Concierge Job

Site Manager & Head Concierge Job, Fulham

An exceptional opportunity has arisen for an experienced Site Manager & Head Concierge to take full operational ownership of a prestigious luxury residential development in Fulham, London.

This is a senior, highly visible position, ideally suited to a meticulous and hands-on professional who takes pride in delivering impeccable standards, seamless day-to-day operations, and an exceptional resident experience.

The Role

You will assume full responsibility for the end-to-end management of the development, ensuring excellence across facilities, service delivery, and resident engagement.

Acting as the key on-site representative, you will build strong relationships with residents, managing agents, and the board, while leading the concierge team and overseeing all third-party contractors to ensure consistently outstanding performance.

Key Responsibilities

Site Management & Standards

  • Take full ownership of the day-to-day operation, presentation, and upkeep of the development

  • High-end residential and construction experience

  • Maintain exceptional standards across all communal and external areas including:

    • Entrance and access points

    • Underground parking and EV charging areas

    • Waste and recycling facilities

    • Landscaped gardens and irrigation systems

    • External structures and pathways

    • Concierge and reception areas

    • Lifts and M&E systems

  • Conduct regular inspections, proactively identifying and resolving issues

Concierge & Resident Services

  • Act as Head Concierge, setting the tone for professionalism, discretion, and service excellence

  • Ensure all resident requests are handled promptly and effectively

  • Maintain a consistently high-end, tailored resident experience

  • Produce and manage resident guidance documentation (building systems, access, community rules)

  • Oversee resident parking and associated logistics

  • Liaise with stakeholders regarding use of communal areas and special requests

Team Leadership

  • Lead and supervise the on-site concierge team

  • Ensure high standards of presentation, training, and service delivery

  • Foster a culture of accountability, pride, and attention to detail

  • Address service issues and ensure consistent enforcement of community standards

  • Coordinate resident-focused initiatives and services

Contractor & Supplier Management

  • Manage all third-party contractors including cleaning, maintenance, landscaping, and security

  • Oversee scope, cost approvals, and quality of works

  • Ensure all services are delivered on time and to specification

  • Monitor performance, costs, and identify efficiencies without compromising standards

Communication & Governance

  • Act as the primary on-site liaison between residents, managing agents, and the board

  • Provide structured updates, reporting, and feedback on site operations

  • Ensure clear communication and implementation of all instructions and decisions

Ownership & Continuous Improvement

  • Take full accountability for issues from identification through to resolution

  • Ensure consistent follow-up and delivery to agreed standards

  • Proactively identify and implement improvements across operations, service, and cost efficiency

Candidate Profile

Experience

  • Proven experience in a Site Manager, Head Concierge, or senior residential operations role

  • Background within luxury residential developments or high-end property environments

  • Experience with residential construction or housebuilding environments advantageous

Skills & Attributes

  • Exceptionally detail-oriented with high personal standards

  • Strong leadership and people management capability

  • Excellent contractor and supplier management experience

  • Professional, discreet, and service-focused approach

  • Strong communication skills with the ability to manage senior stakeholders

  • Hands-on, proactive mindset with full ownership of responsibilities

Package & Benefits

  • £50,000 - £55,000 per year

  • Performance-based bonus linked to:

    • Cost control and efficiency

    • Operational excellence

    • Stakeholder and resident satisfaction

  • Stable working hours (Monday–Friday, 8:00am–4:00pm)

  • Opportunity to manage and elevate a prestigious London residential development