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Clubhouse Manager Job

Location UK, Greater London, London
Sector Corporate Catering, Hospitality & Staffing
Job Role F&B Manager
Job Type Permanent
Employment Type Full-time
Salary £33,000 GPA
Job Number  83654
Created 07 May 2020

Position: Clubhouse Manager

Reporting to: General Manager

Greycoat Lumley's International luxury residential developer client is seeking a Clubhouse Manager to join the F&B team for the newest residences in Central London.

The residences provide an extraordinary luxury oasis, on a rare island site, within one of London’s finest neighborhoods. Surrounded by some of the world’s most renowned institutions, With high culture, fine dining and exclusive shopping on the doorstep.

This exclusive residential enclave is set around a private tranquil garden landscape and it counts with 221 exquisitely designed apartments.

The new Clubhouse Host will lead, coach and support the clubhouse team to ensure the successful day-to-day running of the operations. Residents’ satisfaction is paramount with a strong emphasis on creating memorable experience through friendly, efficient and genuine service. Be the main point of contact for residents and collect first hand feedback to ensure we always improve on our offerings and services. 

Service delivery/quality
  • Lead and support the operations with a sharp focus on quality of service and physical product.  
  • Monitor appearance, work standards and social skills of staff to ensure the highest of standards are maintained at all times
  • Ensure all areas of the clubhouse are maintained in pristine condition and work alongside the General Manager to oversee preventative maintenance program
  • Ensure residents are recognised and  greeted in a friendly and warm manner using their name when known
  • Deliver a friendly, warm, discreet and efficient customer service
  • Create a warm and welcoming atmosphere, engaging in polite and professional conversation with the residents and their guest when appropriate
  • Handle residents’ queries and requests professionally and efficiently in order to meet or exceed expectations at all times
  • Create regular and varied food & beverage and sports & wellbeing menus, promotions. Introduce new products and recommend to our residents and their guests
  • Deal with any resident queries and complaints in an efficient manner ensuring positive outcome. Escalate to the General Manager if required
  • Be alert and discreet with any security related manner and report any suspicious activity to your supervisor/manager or the most senior person on duty
  • Carry out any reasonable requests from your manager
 Resource Planning/People Management
  • Ensure adequate cover for the day to day operations
  • Hold daily briefings and regular departmental meetings to ensure all relevant information and communication is captured and shared
  • Direct, coach and support the clubhouse hosts to promote and maintain a high level of resident/guest service in line with our SOPs and core values and behaviors
  • Develop and maintain high employee morale through effective communication, reward and recognition programs as well as promoting a climate of enthusiasm and encouragement
  • Identify and oversee training needs and programs of all employees and develop skills in order to promote a climate of enthusiasm and encouragement
  • Be part of the interviewing process and selection process for the clubhouse hosts. May have to discipline staff when appropriate in order to maintain a high level of resident/guest service
Health and Safety/Compliance
  • Be aware of, and comply with, safe working practices as laid down under the Health and Safety at Work Act 1974 and Company H & S Manual. This will include your awareness of any specific hazards at your work place
  • Be aware of, and comply with Food Acts
  • Ensure any accidents to colleagues, members, guests or visitors are reported in accordance with SOP’s and communicated to the General Manager in a timely manner
  • Attend 6 monthly statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety
  • Attend H&S meeting and action any relevant items in a timely manner
  • To undertake responsibility for supervising, training and instructing colleagues in terms of Health and Safety

The right Clubhouse Manager will need to have: 

  • At least 2 – 3 years of Hotel operations managerial within luxury 4-5 star
  • Personal licence holder
  • Strong operator with exposure in restaurants & bars
  • Strong business, commercial and financial acumen
  • 12-18 months experience in a similar luxurious establishments, hotels or residentials (not essential)
  • Able to effectively communicate in English in both written and oral forms
  • Good presentation
  • Excellent organisation and attention to details
  • Proven ability to support and coach people
  • Personable, amiable, empathic,
  • Driven individual
  • Self-starter
  • Discreet, tactful and charming
  • Flexible
  • Team player

Consultant Diana Cheal

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