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Spa Manager Job

Location UK, Greater London, Teddington
Sector Corporate Catering, Hospitality & Staffing
Job Role Hospitality
Job Type Permanent
Employment Type Full-time
Salary £28.500 GPA
Job Number  95446
Created 01 September 2021

(95446)

A client of ours -a luxury hotel, private members` club and conference centre is looking for SPA Manager  to join their team ASAP.   

SPA Manager 

The Role:

The Spa Manager will report directly to the Club GM and will have responsibility for the safe and efficient day to day operation of the Spa. He/she will have direct line reporting for the Spa Therapists, Spa Receptionists and Freelance Therapists.

  • Manage the efficient operation of all areas of the Spa.
  • Set departmental objectives, work schedules, policies and procedures.
  • Conduct monthly departmental meetings and ensure minutes are produced and distributed.
  • Implement Standard Operating Procedures (SOP’s) to ensure screening of clients, treatments and after care are delivered in accordance with best practise.
  • To deliver all aspects of the day to day running of the Spa, including SOP’s, Risk Assessments, Safe Systems of Work, Rota’s, Holidays, and Events.
  • Deliver daily, weekly and monthly targets to the Spa Team for continuity of the services.
  • Carry out treatments when cover issues occur, these treatments must be specific to qualifications.
  • Manage the ADP process and strive for 97% compliance on all weekly allocated hours and shifts.
  • Manage key projects within the Spa and assist with other areas as and when required

You:

Essential Skills & Experience:

  • Health & Beauty Qualification Level 3
  • Operational knowledge of spa bookings software (Legend)
  • Minimum 3 years’ supervisory experience
  • Substantial background in the Spa sector, preferably at luxury hotel properties.
  • Demonstrate the highest level of professionalism in order to motivate the team to achieve the highest standards possible.
  • Act as an ambassador for the Club, displaying a great sense of style and integrity and conveying to the customer a sense of knowledge and assurance.
  • Demonstrate knowledge of relevant trends in the Health & Beauty industry; with innovation being a key driver.
  • Track record of leading a team of internal and external therapists to exceed financial targets.

Desirable Skills & Experience:

  • Advanced Health & Beauty Qualifications
  • Retail Background
  • Experience of Delivering H&S/Customer Service Training
  • Experience of Organising a Successful Customer Loyalty Programme
  • First Aid at Work Qualification

SPECIFICATION

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