Our client, a luxury estate/retreat based in the Cotswolds, is looking for a Food & Beverage Operations Manager to join their friendly and energetic restaurant team.
The team are incredibly important to the whole business and play a vital part in delivering first-class guest experience. This senior role is central to the success of the food and drink operations, balancing leadership, operational excellence, guest experience, and financial performance. This role will support and guide a passionate team across multiple outlets, working collaboratively with department heads to ensure cohesive and outstanding service.
Key Responsibilities -
Leadership & Team Development
Inspire, mentor and lead the F&B team across a restaurant and a pub, as well as oversee operational F&B aspects of the other hospitality offerings.
Ensure teams are well-trained, knowledgeable, and motivated, with a clear understanding of company’s brand, values, and service ethos.
Lead regular departmental meetings to align operations, service standards, and guest needs.
Create a positive and professional working environment, nurturing talent and managing performance effectively.
Operational Excellence
Oversee the daily operations of all F&B venues, ensuring smooth, consistent, and high-quality service.
Implement and maintain SOPs across all outlets, ensuring a seamless and unified guest experience.
Collaborate with the Kitchen Manager to ensure effective communication and cohesion between
FOH and Kitchen.
Ensure all back of house processes are upheld.
Guest Experience
Be a visible and engaged presence across all venues, maintaining high standards of hospitality and
attention to detail.
Support the Sales Manager with guest knowledge, events scheduling, and service planning to ensure personalized and memorable experiences.
Maintain a proactive approach to guest feedback, using it to continuously improve and refine service delivery.
Work closely with the Hotel Operations Manager to deliver a seamless, cross-departmental guest experience.
Events & Private Dining
Coordinate and oversee all F&B elements of events, weddings, and private functions, ensuring flawless execution.
Liaise with the Sales team on event planning and scheduling, maintaining strong communication around guest details and requirements.
Oversee rota planning for events, ensuring adequate staffing and service support.
Financial Management
Oversee financial performance of the F&B operations, including budgeting, forecasting, and cost control.
Track KPIs and financial metrics, taking strategic action to meet revenue targets and control costs.
Monitor supplier performance and purchasing processes in alignment with sustainability and quality standards
Salary - £45-£48k plus service of approx. £6k per year