Front of House Executive Job

Greycoat Lumleys client is a global high-end Interior Design studio based in central London, that creates exceptional spaces worldwide. They are looking to recruit a Front of House Executive to join their fast paced and busy studio to support the Operations department. The responsibility of a Front of House Executive is to maintain the high standards and smooth-running of front of house, oversee the administrative activities that facilitate the active office, proactively improve current processes and reactively problem solve day to day demands in a fast paced environment. It is important that the candidate is always well presented, positive and career driven.

Key Responsibilities

  • Reporting to the Operations Manager

  • Ensuring the Front of house areas are always immaculate and Studio standards maintained.

  • Answer telephone, screen and direct calls as well as take and relay messages.

  •  Dairy and meeting room management, allocation, coordination, catering.

  •  Setting up meeting spaces and provide technical support.

  •  Meeting and greeting clients, announcing their arrival, escorting them to meeting rooms and provide refreshments though out the day for clients.

  •  Maintain awareness of staff movements, managing who enters the premise.

  •  Monitor the status of meeting room equipment to ensure it is always in good working order.

  • Keeping on top of stock levels, ordering supplies, gifts and tracking receipts.

  • Liaising with external clients/suppliers over email, phone and face to face.

  • Organise transport for employees and outward-bound couriers.

  • Receive, sort and distribute post/parcels.

  • Assist and support the Operations and HR Director with admin duties in, Health and Safety, HR, operations projects, file management and general upkeep of the department.

  • Updating and improving operation system’s, paperless solution, project management and ensuring smooth running of the office.

  • Supporting the CEO and Partner with EA duties including making hot drinks throughout the day.

  • Other as hoc duties such as procurement, marketing, sports and social/wellbeing and events organisation support.

  • Providing hospitality services for all client and director level meetings

  • Assisting global offices with operational tasks such as ordering supplies, shipments of parcels, etc

  • Responsible for inventory management, such as stationary, sundries, ensuring that the process of purchasing stock runs smoothly and cost-effectively by anticipating resource requirements and keeping supplies in balance with demand.

  • Managing the travel booking services for the company, in collaboration with the Operations Manager and the Head of Operations

  • Act as a First Aider in emergency situations for the London office

  • Creating and overseeing the social activities planning calendar.

Desired Skills:

  • Experience working within an office environment, administrative role and/or front of house.

  • Excellent verbal communication skills with a good telephone manner and previous experience of switchboard operation

  • Familiarity with the use of office equipment i.e. scanners photocopiers

  • Good written skills, computer literate with experience of word processing, (Microsoft Office Suite) combined with ability to acquire other skills as necessary e.g. databases and in house CRM systems.

  • Good interpersonal skills, ability to work on own initiative and take responsibility where necessary and to work as part of a team.

  • Ability to work to a high standard and while under pressure.

  • Positive attitude, well presented and strong work ethic