Job Opportunity: Livery Hall Concierge
Location: City of London
Salary: £40K-£45K | Hours: Full-time (35 hours per week) with flexibility
Start Date: August/September
Our client, a Livery Hall listed within The Great 12, are seeking a professional, personable, and proactive Hall Concierge to deliver outstanding front-of-house service in a high-end events and hospitality environment. This full-time position is ideal for someone with experience in corporate reception, concierge, or luxury hospitality who enjoys working in a dynamic setting and takes pride in providing a warm and polished guest experience.
Key Responsibilities
Front of House & Guest Services
- Maintain a professional, welcoming reception area
- Greet and assist guests, clients, contractors, and suppliers
- Manage visitor sign-in and building access protocols
- Handle phone and email enquiries with courtesy and efficiency
- Provide cloakroom and directional support to guests
Meeting & Event Support
- Prepare and maintain meeting and event spaces (layout, AV, cleanliness)
- Liaise with internal and external teams to meet event requirements
- Provide AV assistance and coordinate room setup and breakdown
- Offer support during events, including cloakroom and guest services
Facilities & Maintenance
- Conduct daily checks of facilities and public spaces
- Report and perform minor repairs as needed
- Maintain internal and external areas in a clean and presentable condition
- Support contractors and colleagues during scheduled maintenance
Safety & Security
- Operate building systems (alarms, access control, BMS) — training provided
- Carry out daily security checks and act as a keyholder
- Participate in emergency drills and act as a First Aider and Fire Warden (training provided)
Administrative Duties
- Monitor shared inboxes and respond or triage messages
- Manage stock levels of office supplies and place orders as needed
- Receive, sort, and dispatch mail and deliveries
What We’re Looking For
- Previous experience in hospitality, concierge, facilities, or reception roles
- A professional appearance and excellent communication skills
- Calm, reliable, and flexible with a proactive "can-do" attitude
- Basic facilities knowledge and understanding of health & safety
- IT literacy and confidence using booking or CMS systems
- Personal licence holder (alcohol) preferred
- Security licence (e.g., CSO) beneficial — training can be provided
- First Aid and Fire Warden certification — training provided
Additional Information
- Location: Based on-site at a heritage hospitality venue in the City of London
- Hours: 35 hours per week with some early mornings/evenings; TOIL provided
- Dress Code: Smart attire in line with professional standards
- Physical Requirements: Ability to stand for long periods, lift supplies, and assist with furniture or event setups