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Livery Hall Operations Team Job

Livery Hall Operations Team Job, City of London

Our client, a Livery Hall listed within The Great 12, are seeking a professional, personable, and proactive team member to deliver outstanding front-of-house service in a high-end events and hospitality environment. This full-time position is ideal for someone with experience in corporate reception, concierge, or luxury hospitality who enjoys working in a dynamic setting and takes pride in providing a warm and polished guest experience.

Key Responsibilities

Front of House & Guest Services

  • Maintain a professional, welcoming reception area

  • Greet and assist guests, clients, contractors, and suppliers

  • Manage visitor sign-in and building access protocols

  • Handle phone and email enquiries with courtesy and efficiency

  • Provide cloakroom and directional support to guests

Meeting & Event Support

  • Prepare and maintain meeting and event spaces (layout, AV, cleanliness)

  • Liaise with internal and external teams to meet event requirements

  • Provide AV assistance and coordinate room setup and breakdown

  • Offer support during events, including cloakroom and guest services

Facilities & Maintenance

  • Conduct daily checks of facilities and public spaces

  • Report and perform minor repairs as needed

  • Maintain internal and external areas in a clean and presentable condition

  • Support contractors and colleagues during scheduled maintenance

Safety & Security

  • Operate building systems (alarms, access control, BMS) — training provided

  • Carry out daily security checks and act as a keyholder

  • Participate in emergency drills and act as a First Aider and Fire Warden (training provided)

Administrative Duties

  • Monitor shared inboxes and respond or triage messages

  • Manage stock levels of office supplies and place orders as needed

  • Receive, sort, and dispatch mail and deliveries

What We’re Looking For

  • Previous experience in hospitality, concierge, facilities, or reception roles

  • A professional appearance and excellent communication skills

  • Calm, reliable, and flexible with a proactive "can-do" attitude

  • Basic facilities knowledge and understanding of health & safety

  • IT literacy and confidence using booking or CMS systems

  • Personal licence holder (alcohol) preferred

  • Security licence (e.g., CSO) beneficial — training can be provided

  • First Aid and Fire Warden certification — training provided

Additional Information

  • Location: Based on-site at a heritage hospitality venue in the City of London

  • Hours: 35 hours per week with some early mornings/evenings; TOIL provided

  • Dress Code: Smart attire in line with professional standards

  • Physical Requirements: Ability to stand for long periods, lift supplies, and assist with furniture or event setups

Salary: £40K-£45K | Hours: Full-time (35 hours per week) with flexibility

Start Date: August/September