Maître d'hôtel Temporary Job, London West End
About Our Client
Our client, a high-end catering and events business has partnered with a luxury fashion house to deliver an exclusive pop-up hotel bistro and bar experience in London. This high-profile activation will attract VIP guests, brand clients, international visitors, and high-net-worth individuals. The project demands exceptional service standards, seamless operational coordination, and a polished luxury presence throughout. Seeking an experienced Maître D’ to lead front-of-house operations. This is a guest-facing leadership role responsible for managing bookings, overseeing guests, supervising front-of-house teams.
Location: London
Contract: Fixed-term (20 April – 16 June 2026)
Rate: £180–£200 per day
Schedule: 3–4 days per week (minimum), approx. 12-hour shifts
Reporting to: General Manager
Key Responsibilities
Front-of-House Leadership
Lead and manage all front-of-house team members within the designated service area
Deliver a warm, elevated, and brand-aligned guest experience
Set and uphold service standards, presentation, and professionalism
Maintain a confident and visible presence on the floor during service
Guest Experience & VIP Management
Oversee all bookings via SevenRooms (or similar platform)
Manage VIP reservations and special guest requests
Personally greet and host priority guests where required
Ensure seamless service from arrival to departure
Traffic Flow & Capacity Management
Work closely with front door hosts to manage entry and flow
Monitor real-time occupancy levels and ensure compliance with capacity limits
Liaise with brand hosts and retail partners to align expectations and timings
Communicate operational constraints clearly and diplomatically
Team Management & Service Standards
Manage service rotas, breaks, and floor coverage
Oversee uniform standards and team presentation
Conduct pre-service briefings and post-service debriefs
Maintain morale and a high-performance working culture
Stock Oversight & Reporting
Conduct stock counts within the service area
Monitor usage and report requirements or discrepancies
Support stock control procedures
Financial & Administrative Duties
Close the till system daily in line with company procedures
Reconcile transactions accurately and report daily figures
Maintain detailed booking records and guest notes
Stakeholder Relationship Management
Build strong working relationships with brand representatives, retail teams, and operational leadership
Communicate peak times, limitations, and service updates clearly and professionally
What We’re Looking For
Proven experience as a Maître D’, Head Host, or senior FOH leader within luxury hospitality
Strong working knowledge of booking platforms such as SevenRooms (or similar)
Exceptional VIP guest management skills
Confident floor leader with strong organisational ability
Experienced in daily financial reconciliation and reporting
Polished personal presentation and communication skills
Calm, composed, and solutions-focused under pressure
Working Schedule
Engagement runs 20 April – 16 June 2026
Required onsite for setup and launch: 20–24 April 2026
Minimum 3–4 days per week
Average shift length: approximately 12 hours
Please send your CV to vendela@greycoatlumleys.co.uk