Greycoat Lumleys has the pleasure of working with one of the world's leading catering companies to supply their staff for their F1 contract. This is a very exciting opportunity for a Senior Hostess to join the team. The Senior Hostess plays a key leadership role in delivering exceptional VIP hospitality at Formula 1 events. In addition to providing first-class service to guests, the Senior Hostess oversees host/hostess teams, coordinates guest experiences, and ensures hospitality areas operate smoothly and meet luxury service standards. The role requires strong leadership, attention to detail, and the ability to manage high-profile clients in a fast-paced international environment.
Key Responsibilities
VIP Guest Experience
- Welcome and engage VIP guests, sponsors, and corporate clients, ensuring a premium and personalised hospitality experience.
- Oversee guest seating, arrivals, and overall flow within hospitality suites, paddocks, and lounges.
- Build positive relationships with repeat VIP guests and key stakeholders.
Team Leadership & Coordination
- Supervise and support host/hostess teams during events, ensuring consistent service standards.
- Brief the hospitality team on event schedules, guest expectations, and service protocols.
- Provide guidance, support, and on-the-job training to junior hosts and new staff.
Hospitality Operations
- Coordinate seating arrangements, guest lists, and hospitality logistics for each event session.
- Ensure all hospitality areas are fully prepared, clean, stocked, and visually presentable throughout the event.
- Monitor guest areas to ensure service runs smoothly and efficiently.
Food & Beverage Oversight
- Liaise with catering teams to ensure timely and high-quality food and beverage service.
- Manage special requests, dietary requirements, and VIP service expectations.
- Ensure service standards meet luxury hospitality expectations.
Guest Relations & Issue Resolution
- Act as the first escalation point for guest queries or concerns.
- Resolve issues quickly and professionally while maintaining a high level of discretion with VIP clients.
Cross-Team Collaboration
- Work closely with event management, security, and catering teams to coordinate smooth operations.
- Ensure compliance with company service standards and health & safety regulations.
Event Preparation & Setup
- Assist with planning and preparation of hospitality areas before race weekends.
- Oversee event setup, guest amenities, and presentation standards.
- Ensure hospitality areas remain organised and well maintained during the event.
Reporting & Feedback
- Collect guest feedback and report insights to event management teams.
- Support continuous improvement of hospitality service and operational processes.
Person Specification
Essential
- Strong leadership and team coordination skills
- Exceptional customer service and interpersonal abilities
- Experience in VIP hospitality, luxury events, or high-end service environments
- Ability to manage high-pressure, fast-paced events
- Professional appearance and strong attention to detail
- Flexibility and willingness to travel internationally for events
Desirable
- Experience supervising hospitality teams
- Additional languages
- WSET or Food Safety qualifications
- Previous experience in Formula 1 or major sporting hospitality events
Key Details
- Salary: Approx. £40,000 per annum
- Environment: High-end international Formula 1 hospitality events