Concierge Assistant Job

Greycoat Lumleys are proud to be working exclusively with Escapade, which is a 5* hotel situated on the track at Silverstone.  This is a pre-opening and opening and an incredible venue to be working with.  They require passionate, motivated individuals, who love what they do and really want to be part of such an amazing opportunity.  We are recruiting for a number of positions, and Concierge Assistants is one of them!  We are looking for a team of amazing Concierge Assistants, who come from a 4* or 5* background.  Additionally, you must have a passion for hospitality and 5* service, whilst performing your job to the highest level.  This is a six month role at first, starting at the end of April and is part of a pre-opening, so it's a super fun venture to be part of, but you must be resilient. 

As this site is rural, you must be a driver or have access to a car.  There is no public transport nearby. 


  • Working at an amazing venue

  • Being a part of a pre-opening never seen before

  • Tickets for the events and access to certain areas

  • Working with an incredible team

  • Huge opportunity for learning and development


  • Personal Concierge Services which includes supporting with travel arrangements and arranging personalised experiences for the guests. 

  • Acting as a liaison between the guests and the hotel staff. 

  • Supporting the Concierge, so that all meetings are upheld and there are no clashes in the diary. 

  • Handling correspondence to the site, including answering phone calls and dealing with queries.

  • Solving problems and offering solutions. 

  • Being well versed in the local area, so to offer guidance and advice on what is on. 

  • Liaising with other departments, such as Housekeeping and the F&B team. 

  • Collaborating with security to ensure the safety and privacy of the clients.


  • Have a passion for hospitality

  • Love what you do 

  • Want to be part of something really exciting

  • Come from a 4* or 5* background

  • Have high standards and don't compromise on quality

  • Possess a can-do attitude and get on well with others

  • Are excited for your future and could see yourself working somewhere like this

  • Consider yourself to be highly organised and discreet. 

  • Will provide dedicated personalised support to the guests. 

  • Have exceptional communication skills, attention to detail and the ability to anticipate and fulfil the unique needs of high-profile individuals. 

There will be further details on request.