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Concierge Job

Greycoat Lumleys are proud to be working exclusively with Escapade, which is a 5* hotel situated on the track at Silverstone.  This is a pre-opening and opening and an incredible venue to be working with.  They require passionate, motivated individuals, who love what they do and really want to be part of such an amazing opportunity.  We are recruiting for a number of positions, and Concierge is one of them!  We are looking for a team of amazing Concierge, who come from a 4* or 5* background.  Additionally, you must have a passion for hospitality and 5* service, whilst performing your job to the highest level.  This is a six month role at first, starting at the end of April and is part of a pre-opening, so it's a super fun venture to be part of, but you must be resilient. 

As this site is rural, you must be a driver or have access to a car.  There is no public transport nearby. 

Benefits:

  • Working at an amazing venue

  • Being a part of a pre-opening never seen before

  • Tickets for the events and access to certain areas

  • Working with an incredible team

  • Huge opportunity for learning and development

Duties:

  • Greeting guests upon arrival, assisting with check-ins and providing a warm welcome.

  • Addressing guest enquiries, requests and complaints. 

  • Being able to build strong relationships with guests, ensuring their needs are met and preferences remembered for future visits. 

  • Creating and fostering a friendly and inviting atmosphere.

  • Understanding guests' needs and providing them with a personalised experience.

  • Supervising the team of Concierge Assistants. 

  • Acting as a liaison between the guests and the hotel staff. 

  • Handling correspondence to the site, including answering phone calls and dealing with queries.

  • Solving problems and offering solutions. 

  • Being well versed in the local area, so to offer guidance and advice on what is on. 

  • Liaising with other departments, such as Housekeeping and the F&B team. 

  • Collaborating with security to ensure the safety and privacy of the clients.

  • Maintaining information on the local area and recommendations for guests. 

You:

  • Have a passion for hospitality

  • Love what you do 

  • Want to be part of something really exciting

  • Come from a 4* or 5* background

  • Have high standards and don't compromise on quality

  • Possess a can-do attitude and get on well with others

  • Are excited for your future and could see yourself working somewhere like this

  • Consider yourself to be highly organised and discreet. 

  • Will provide dedicated personalised support to the guests. 

  • Have exceptional communication skills, attention to detail and the ability to anticipate and fulfil the unique needs of high-profile individuals. 

There will be further details on request.

Details: