Fantastic opportunity for a Couple in Sweden - formal client - 5 day work week
A family based in Stockholm is seeking a couple who can run their Private home a little like a boutique Hotel. They are quite discerning and hope that any prospective candidates respect their private space while carrying out heir duties. The position is a based around a 5-day working week and the two Principals (for who 95% of the work will be for) already employ a full time Housekeeper and full time House Manager, the role also comes with an apartment provided at no additional cost to the successful couple. The Couple being sought is of a very specific nature and additional details for the two individual roles completed by the couple can be found below.
The successful couple will be working in a beautiful and calm environment and have continuous interactions with the other staff members, such as the manager, housekeeper, maintenance person, gardener, and of course the family members.
It is important to enjoy working alone and with team members.
The House managers aim is to create a luxurious and intuitive service level on par or preferably better than the best-in-class smaller boutique hotels, giving the family all the extra small touches of quality and care whilst discreetly staying in the background and always being sensitive to the family’s needs.
The residences are all very different and no “staffing only areas” exists currently – therefore it is crucial all staff learns and are attentive to the “flow” and the ever-changing needs and schedules of the family members. The family are all very nice and polite and will engage in conversation at times. The family members safety and privacy are everyone’s responsibility. More details are explained in our Code of Conduct section of the handbook and SOP’s (Standard Operating Procedures).
The House Manager aims for every member of the team to exceed expectations by anticipating their needs and wants, prior to a need or a want being requested- always
Housekeeper Job Description
A calm, positive and pleasant attitude is of utmost importance.
Housekeeping Job Responsibilities:
Clean the residence daily
Make beds, changing linen weekly or more often if necessary.
Clean and sanitize bathrooms - showers, toilets, sinks, countertops -
Replenish toiletries and towels
Empty bins in all areas
Dust and wipe where appropriate all surfaces, including art.
Vacuum and sweep floors, carpets, and rugs
Mop high traffic areas daily - kitchen, bathrooms, entrance -
Clean kitchen, dishes & all relative tasks associated with a kitchen
Laundry and ironing, folding according to instructions and the house standards, return clean and folded items to correct places, this includes towels, clothes & other items.
When needed, take the small dog out for a brief walk.
Deep clean according to the existing weekly/monthly/yearly schedule.
Notice when toiletries, worn items need replacing and inform the head housekeeper.
This position is a full-time position in a private family residence of very high calibre and quality. Experience is required and has to be of high standards. The residence(s) have fine furnishings, material and art that need special care and attention.
This position is mainly Monday - Friday from 6:30 to 15:30 with either an hour lunch break or 2x30 minute breaks (to be coordinated with the household manager and/or the Estate Manager)
Alternate schedules do happen and flexibility and availability to work some nights and weekends is a requirement.
Ability and willingness to travel a few times per year to the family's other homes around Sweden and vacation homes to prepare for arrival and/or service while they are in house.
Understands oral and written instructions in English
Able to prioritize work tasks independently
Experience with laundry and ironing and/or ability to learn
Understands importance of handling all furnishings & materials and belongings with utmost care and correct cleaning tools, equipment and cleaning products.
Soft spoken, positive and serviceminded interactions at all times
Teamwork and sharing of other staff members tasks
Education and Experience Requirements:
Conversational and good understanding of English
One to two years of housekeeping experience in similar settings is preferred and/or hotel experience.
Handyman General Maintenance Job Description
This is a full-time position providing maintenance services for the residence(s) of a private family, ensuring that the properties, grounds, vehicles and boats are well cared for, in good condition and the service schedule is adhered to.
Above all times the security of the property and family are paramount.
The service expectations of the principal are similar to the level of service you would receive at a luxurious boutique hotel such as an Aman resort or a private island.
Maintenance job responsibilities
Seasonal exterior jobs, e.g., lights in the trees at Christmas, outdoor furniture cleaning for summer, taking cushions in & out depending on weather.
Car maintenance - organizing tire changes, car cleaning, taking cars to services.
Boat maintenance - winterizing - summer prep etc. preferably if experienced & certified also drive boats to fill gas and/or for service etc.
Jet ski maintenance & prep, Sauna maintenance
Simple “handyman” tasks within the residences, hanging pictures, changing light bulbs, plunge toilets or sinks if stopped up etc.
Assisting external contractors and ensuring security on behalf of Estate Manager while they are on the property.
Taking recycling and rubbish to the relevant places weekly
Moving items from one property to another when needed
General garden duties (cutting grass, watering, weeding, snow removal in winter as needed etc.) and overseeing the garden in coordination with Gardener & Estate Manager
Helping (be the “muscle”) with set up of parties and events (tables & chairs, lightning, etc.) Occasional driving of the principal & family members (Chauffeur)
Occasionally go to other properties within Sweden and provide similar services.
Following the yearly maintenance schedule.
Recognizing problems and needs when they arise and having them fixed in a timely manner.
Be responsible for a PM Program (Preventative Maintenance) of all things mentioned above and keeping all records up to date as needed. Updating constantly and keeping the proper trace system up to date as directed by Estate Manager for appointments for boats, vehicles etc.
Providing organizational help as needed at the warehouse.
Any other tasks as delegated by Head Housekeeper, Estate Manager and/or principal.
This position is generally Monday to Friday 8h - 17h or as service schedule requires, evenings & weekends when needed depending on family activities and weather.
If an urgent problem (alarm, leak, crash etc.) arises outside of the normal working week and hours, then a willingness to help fix the situation is expected.
Understands oral and written instructions in English (Swedish is a plus)
Able to prioritize work tasks independently without much supervision.
Self-sufficient, self-starter i.e. if a question or problem arises is resourceful (google, research, call experts) to handle all tasks and if problems arise.
Learns and practices up to date procedures relevant to the vehicles, equipment, boats etc.
Clean driving license and no history of driving misdemeanors
Educational and Experience requirements
Education and/or relevant experience within general maintenance (i.e gardening, carpentry, gardening, electricity & some technical competencies with computers & general machinery)
Some boat experience (expert level not necessary but a big merit)
Conversational and a good understanding of English
Two+ years of experience in similar settings, experience in a luxury resort and/or another HNWI family setting is preferred
EU PASSPORT HOLDERS ONLY
JOB ID: 113952
CONSULTANT: Archie McClintock