Waiting Staff Job Description

Considering a career as a waitress / waiter?

Here are our answers to some of the questions we are frequently asked by candidates thinking about becoming waitresses / waiters:

Duties, Responsibilities & Skills

What do waiting staff do?

Depending on the type of client, our waiting staff usually perform many of the following tasks:

  • Greeting and serving customers in a professional, warm, friendly and genuine manner

  • Preparing and serving a range of beverages and foods in line with client requirements

  • Maintaining highest standards at all times, setting up meeting rooms or conference rooms etc.

What is a Server’s job description?

Food servers perform a variety of tasks, including greeting customers and answering questions, setting tables, preparing the food, stocking supplies, serving customers, charging people for their food, cleaning tables and counters etc.

What are the main duties and responsibilities of a Waiter / Waitress?

  • Greeting guests, taking orders and serving food and beverages to guests

  • Caring about customer satisfaction and deliver the optimal client service experience

  • Serving guests in a friendly, welcoming and efficient manner while maintaining a clean and safe work environment

  • Helping answer questions and make suggestions regarding food and beverage choices and related items

  • Always reporting on time and in proper and impeccably clean uniform

What skills are needed to be a Waiter / Waitress?

  • Good verbal communication skills and high awareness of customer service

  • Being friendly yet professional

  • Having high energy and stamina, with an ability to work for long hours standing

  • Being a team player with an ability to resolve conflict and take criticism

  • Patience and an ability to promote the menu in line with customer needs are highly valued

  • Good attention to detail and punctuality

How do you show responsibility?

  • Always be on time and in the right uniform

  • If you finish your tasks, talk to your manager and ask if there are any additional tasks that you can work on

  • Look out for colleagues who need help

  • Be proactive

  • Always be kind and considerate to customers and colleagues

You can browse all our latest Waiting Staff vacancies here.

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